Crash on startup

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Crash on startup

Postby Dave215 » Thu Nov 13, 2014 9:05 pm

Hello,

have buyed the voicepack yesterday and have istalled it many times.
But if i start the programm it crashes!!
Also have istalled NetFramwork 4.5.1 many times.
EditVoicepack v 5.0.73.0

error message:

Dateien, die bei der Beschreibung des Problems hilfreich sind:
C:\Users\David\AppData\Local\Temp\WER7687.tmp.WERInternalMetadata.xml
C:\Users\David\AppData\Local\Temp\WERA1CC.tmp.appcompat.txt
C:\Users\David\AppData\Local\Temp\WERA1CD.tmp.mdmp

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I have:
Windows 7 64bit home premium SP1
Prepar3d V2.4

Pls Help
Dave215
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Re: Crash on startup

Postby Lars » Thu Nov 13, 2014 10:09 pm

I can unfortunately not say directly what the problem is. I'll add some extra error reporting to EditVoicepack as soon as possible (which unfortunately won't be today). It probably won't fix the problem but hopefully allow us to find out what the problem is.
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Re: Crash on startup

Postby Dave215 » Thu Nov 13, 2014 10:18 pm

Thanks Lars,

Hope for a solution of this problem.

regards
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Re: Crash on startup

Postby Lars » Fri Nov 14, 2014 8:10 pm

Please try this hotfix:
viewtopic.php?f=4&t=2743

I do not think it will solve the problem, but hopefully the new error dialog will provide more details allowing it to be fixed. Please either email the extra details to support@editvoicepack.com or post it in this thread.
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Re: Crash on startup

Postby Dave215 » Fri Nov 14, 2014 9:47 pm

This error comes after the crash
V5.0.74



error message:

Dateien, die bei der Beschreibung des Problems hilfreich sind:
C:\Users\David\AppData\Local\Temp\WER7687.tmp.WERInternalMetadata.xml
C:\Users\David\AppData\Local\Temp\WERA1CC.tmp.appcompat.txt
C:\Users\David\AppData\Local\Temp\WERA1CD.tmp.mdmp

Lesen Sie unsere Datenschutzbestimmungen online:
http://go.microsoft.com/fwlink/?linkid= ... cid=0x0407

Wenn die Onlinedatenschutzbestimmungen nicht verfügbar sind, lesen Sie unsere Datenschutzbestimmungen offline:
C:\Windows\system32\de-DE\erofflps.txt


hope this helps

regards
Dave215
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Re: Crash on startup

Postby Lars » Fri Nov 14, 2014 10:26 pm

Hi


Can you please email the file C:\Users\David\AppData\Local\Temp\WERA1CD.tmp.mdmp ?

If it is too big to mail, please use OneDrive, DropBox, Google Drive or similar to copy the file. If you do not have access to one of these services please let me know and I'll set up a location you can upload to.

It does unfortunately look like the error happens inside the operating system, a driver, or the Microsoft.NET framework - which could make it extremely complex to find out what is going on, but hopefully the file above will give at least a hint.
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Re: Crash on startup

Postby Dave215 » Fri Nov 14, 2014 10:54 pm

Can not find all 3 file on my computer!!!

C:\Users\David\AppData\Local\Temp\WER7687.tmp.WERInternalMetadata.xml
C:\Users\David\AppData\Local\Temp\WERA1CC.tmp.appcompat.txt
C:\Users\David\AppData\Local\Temp\WERA1CD.tmp.mdmp

Is that the cause for the crashes?

possible to send me the files per mail ?
Dave215
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Re: Crash on startup

Postby Lars » Sat Nov 15, 2014 10:23 am

The files are not part of EditVoicepack. They are files Windows create in order to help developers find out why a program crashes.

Notice AppData is typically a hidden folder - maybe that is why you can't see the files?

Please try:
1) Press the Windows key. This should bring up the start menu
2) Enter the following into the search field: C:\Users\David\AppData\Local\Temp\
3) Press enter.

This will open the temp folder where the files should be created. If the files are not there please try the following:
1) Run EditVoicepack to create a new crash
2) Notice down the file names (they will change every time)
3) Check the new file names in the folder opened by the method outlined above.
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Re: Crash on startup

Postby Dave215 » Sat Nov 15, 2014 2:18 pm

Have create crash but there is no file in C:\Users\David\AppData\Local\Temp\
Dave215
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Re: Crash on startup

Postby Lars » Wed Nov 19, 2014 7:34 am

I have been working with Dave to determine the cause of this, and it appears to be the same issue discussed here:
viewtopic.php?f=4&t=2744

So if anyone experience the same problem, please check that thread for a potential solution.
Lars
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